Assistant Account Manager
About RLS Logistics
RLS Logistics is a nationally recognized cold chain 3PL offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we're a family-owned company growing rapidly and looking for energetic, hardworking individuals to join our team.
"Here at RLS we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service and the level at which we are able to provide those services are a direct reflection of the strength of our team. Our customers can concentrate on what they do best and trust us to do what we do best. The hard work, determination and initiative our team members bring to work every day is one of our greatest value propositions." — Russell Leo
What You'll Do
- Manage all aspects of customer order submission, from entering received orders to resolving any issues that arise during shipment
- Maintain ongoing relationships with customers and ensure satisfaction with services received
- Work with Freight Consolidated Account Managers to ensure customer satisfaction
- Effectively manage customer freight to deliver on time, within budget, and in good condition
- Work with Freight Consolidated Ops to optimize vehicle capacity, route optimization, and delivery schedule requirements
- Attain predetermined performance metrics as outlined by your manager
- Plan, research, and represent the company to customers
- All other duties as assigned by your manager
What You Need
Education and Experience:
- Bachelor's degree, OR
- 4+ years of customer service and/or order entry experience
Operational Skills:
- Experience with order entry and shipment tracking/resolution
- Ability to work cross-functionally with operations teams
- Comfortable working in a high-volume, time-sensitive environment
- Intermediate proficiency in Microsoft Excel
- Proficiency in Microsoft Outlook and general office productivity tools
Additional Requirements:
- Travel: Occasional travel required
- Physical Requirements: N/A
- Behavior Requirements: You must Be Humble, Stay Hungry, and Live Smart
What You Can Expect From Us
Work Environment:
- This is an onsite position
- A challenging, fast-paced environment where you can make a difference and grow personally and professionally
- Office setting, business casual dress code
Compensation and Benefits:
- Weekly Pay
- Medical, Dental, & Vision insurance
- Life Insurance
- 401(k) with Company Match
- Student Loan Repayment Benefit
- Tuition Reimbursement Program
- Education Opportunities
- Employee Assistance Program
- PTO and Volunteer PTO
- Holidays
- Floating Birthday Holiday
- Team Member Recognition Awards
Reports To: Sr. Operations Manager, Freight Consolidation
RLS Logistics is an Equal Opportunity Employer.