Customer Service Representative (L111)
Newfield, NJ
Full Time
L1-11
Entry Level
Job Title: Customer Service Representative
Company Overview:
RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Since 1968, we’ve been a family-owned business that’s growing rapidly. We are looking for energetic and hardworking individuals to join our team.
“Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service. The level of service we offer is a direct reflection of the strength of our team. Our customers trust us to do what we do best, which allows them to focus on their own strengths. The hard work, dedication, and initiative our team members bring to work every day is one of our greatest value propositions.”
– Russell Leo
Position Overview:
This role of Customer Service Representative focuses primarily on customer service responsibilities while also supporting shipping and receiving tasks. This position ensures total customer satisfaction, manages inbound and outbound shipments, and works with various internal teams to coordinate appointments and orders.
Key Responsibilities: Customer Service Representative (CSR) Duties:
This position reports to the Customer Service Supervisor and has no direct reports.
Equal Opportunity Employer (EOE)
Job Type: Full-time
If you're an organized, customer-focused individual looking to make a positive impact, we invite you to apply to join our growing team.
Company Overview:
RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Since 1968, we’ve been a family-owned business that’s growing rapidly. We are looking for energetic and hardworking individuals to join our team.
“Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service. The level of service we offer is a direct reflection of the strength of our team. Our customers trust us to do what we do best, which allows them to focus on their own strengths. The hard work, dedication, and initiative our team members bring to work every day is one of our greatest value propositions.”
– Russell Leo
Position Overview:
This role of Customer Service Representative focuses primarily on customer service responsibilities while also supporting shipping and receiving tasks. This position ensures total customer satisfaction, manages inbound and outbound shipments, and works with various internal teams to coordinate appointments and orders.
Key Responsibilities: Customer Service Representative (CSR) Duties:
- Ensure total customer satisfaction through excellent service and communication.
- Respond to customer inquiries, process orders, and provide quotes as needed.
- Notify customers of rescheduled appointments and handle all transportation orders.
- Attain predetermined performance metrics as outlined by the Customer Service Manager.
- Assist with any additional duties as required to support the team.
- Education: High School Diploma or GED (Bachelor’s degree preferred but not required).
- Experience:
- General office skills and the ability to multitask.
- Familiarity with Google Apps and software knowledge preferred.
- Prior customer service or shipping/receiving experience is a plus.
- Physical Requirements:
- Light lifting (up to 20 lbs), standing between 2-4 hours.
- Occasional trips to freezer areas (cold storage environment).
- Behavior Requirements:
- Must be humble, hungry for growth, and able to think smartly in a fast-paced environment.
- Hours: Monday - Friday, 8am - 5pm
- Starting Pay: $18.41 - $20.46/hr., with step progression based on performance and experience.
- Work Environment: A challenging, fast-paced environment that fosters personal and professional growth.
- Benefits:
- Healthcare (Medical, Dental, Vision)
- Paid Time Off (PTO)
- 401(k) with company match
- Additional team member recognition awards and educational opportunities
- Job Specifics:
- Shift: Monday - Friday, 8am - 5pm
- Business casual office environment.
This position reports to the Customer Service Supervisor and has no direct reports.
Equal Opportunity Employer (EOE)
Job Type: Full-time
If you're an organized, customer-focused individual looking to make a positive impact, we invite you to apply to join our growing team.
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