IT Support Technician
About RLS Logistics
RLS is a nationally recognized 3PL cold chain solutions provider offering warehousing, transportation, and fulfillment services to the frozen and refrigerated food industry.
Founded in 1968, we’re a family-owned company that is growing rapidly and looking for energetic, hardworking individuals to join our team.
“Here at RLS we are excited about the direction our company is headed and the main reason is because of our team members. RLS does not make a product, we provide a service and the level at which we are able to provide those services are a direct reflection of the strength of our team. Our customers are able to concentrate on what they do best and trust us to do what we do best. The dedication and innovation our team brings to work every day is what makes us different.”
— Russell Leo
Position Overview
The IT Support Technician is a key member of the Technology Support Team, responsible for ensuring the reliability, performance, and continuity of computer systems and networks across all RLS facilities. This role supports team members by providing hands-on and remote technical assistance while contributing to the overall efficiency and security of RLS technology operations.
Key Responsibilities
Exemplify all core values and guiding principles of RLS Logistics.
Assist team members with installation, configuration, and ongoing usability of hardware and software.
Verify functionality of hardware and software components on a daily basis.
Troubleshoot hardware and software issues in person, remotely, and via phone.
Participate in an on-call rotation to provide high-priority technical support during off-hours.
Monitor network usage, performance, and security.
Set up and maintain team member accounts, permissions, and passwords.
Develop a working understanding of company operations and workflows.
Test alternative solutions until issues are resolved and document resolution steps.
Ask targeted diagnostic questions to efficiently identify technical problems.
Provide recommendations for system improvements, upgrades, and process enhancements.
Stay current with evolving technology trends and best practices.
Perform other duties as assigned.
Requirements
Education
Associate’s degree preferred or accredited IT certifications
Experience
Experience with Microsoft Office 365
Experience with Microsoft Azure
Advanced networking knowledge
Licenses / Certifications
IT-related certifications preferred but not required
Technical Skills
Hardware and software troubleshooting
Network monitoring and security fundamentals
User account administration
Physical Requirements
Ability to lift up to 50 lbs
Ability to navigate ladders safely
Behavioral Requirements
Be Humble, Stay Hungry, and Live Smart
Work Schedule
- Full-time
- Occasional travel as needed
- On-call rotation required
- This is a fully on-site role. Regular in-person presence is required to provide hands-on technical support.
What You Can Expect from Us
Work Environment
Fast-paced, challenging environment with opportunities for personal and professional growth
Office setting with a business casual dress code
Benefits
Healthcare, Dental, Vision Insurance
Paid Time Off (PTO)
401(k) with company match
Team member recognition awards
Education and development opportunities
Reporting Structure
Reports to: Technology Support & Infrastructure Manager
Direct Reports: None